SERVICE MANAGEMENT

CONSULTING

The goal of consulting is to provide a successful adaptation of the technical, economic and all other elements of the project. Thanks to our years of experience, professional knowledge of our employees, the business environment and the impartial and objective consulting services, we help our clients in the decision making process.

Business Consulting consists of more integrated services that enable progress in the management of the project or the company, better productivity and efficiency, and therefore greater profitability. Our IT experts and business consultants are available to analyse your requirements and business processes. In such way, we are capable to identify the weak points of current systems, and to propose the necessary changes.

  • PROFESSIONAL TEAMS
  • EXPERIENCED EXPERTS
  • ANALYTIC APPROACH
  • BUSINESS IMPROVEMENT

TECHNICAL WRITING

Technical writing can be defined as simplifying the complex.

Good technical writing produces relevant, useful and accurate information gathered for specifically targeted audiences in order to enable actions on the part of the audience in pursuit of a defined goal.

Technical content plays an important role in how companies, products, and services are received and consumed. Most companies need technical writing help and assistance developing technical content. We offer you a wide variety of projects, including Technical manuals and user guides, Data sheets, Web content, Read Me files and other.

  • SIMPLIFYING THE COMPLEX
  • DEFINE GOALS
  • DEVELOPING TECHNICAL CONTENT
  • MANUALS AND USER GUIDES

SERVICE DELIVERY MANAGEMENT

Service delivery management (SDM) refines service delivery processes to a company’s clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board. Our service delivery manager is involved in functional, technical or process leadership and oversees other employees involved in the delivery process for a company.

After the successful implementation, we offer and assure support to our clients. Our system-engineers and service managers are at disposal to the customers for proactive and reactive maintenance of ICT infrastructure and applications, in accordance with the contracted services and Service Level Agreements (SLAs).

We offer Service Level (SLA) and Operational Level Agreement (OLA). OLA presents a clear, concise and measurable description of the service provider’s internal support relationships. SLA is an agreement between two or more parties, where one is the customer and the others are service providers.

  • REFINES SERVICE DELIVERY PROCESSES
  • FUNCTIONAL TECHNICAL LEADERSHIP
  • SUPPORT TO OUR CLIENTS
  • SERVICE LEVEL AGREEMENTS (SLA'S)
  • OPERATIONAL LEVEL AGREEMENTS (OLA'S)